Health Care Homes—Health professionals

This page contains information for health professionals about Health Care Homes.

Page last updated: 22 October 2018

For consumer information, go to Health Care Homes for consumers

Health Care Homes now underway

Over 170 practices and Aboriginal Community Controlled Health Services (ACCHS) around Australia are now providing Health Care Home services to patients with chronic and complex conditions.

The Health Care Home handbook and other resources are available on resources for practices and ACCHS.

Guide to enrolling patients

About Health Care Homes

Health Care Homes are general practices or ACCHS that provide better coordinated and more flexible care for Australians with chronic and complex health conditions.

Chronic disease is on the rise in Australia. One in two Australians now have a chronic disease — such as diabetes, arthritis or heart and lung conditions — and one in four have at least two chronic health diseases1. Health Care Homes help people better manage their conditions by giving them coordinated, integrated care, that is tailored to their needs, and provided at their usual GP clinic or ACCHS.

A patient who is eligible and likely to benefit from this type of care can sign up to become a Health Care Home patient. Together with the patient, a care team at the Health Care Home then develops a shared care plan. The shared care plan:

  • includes comprehensive information about a patient’s care, medications and all the health professionals who care for them
  • identifies local health care providers best able to meet each patient’s needs, and helps coordinate care with these providers
  • include strategies to help each person manage their conditions and improve their quality of life.

The stage one trial of Health Care Homes will run until November 2019.

Health Care Homes participating practices October 2018 (PDF 398 KB)
Health Care Homes participating practices October 2018 (Word 164 KB)

Guide to enrolling patients

Health Care Homes are now enrolling patients. The following links and resources can guide you through enrolment.

  • Your local PHN practice facilitator is your first point of call for any enrolment queries.
  • Training for all Health Care Homes - this comprehensive online training course is available free for all participating practices. Contact your local PHN practice facilitators to begin the training as soon as possible. Module 3 of the training focuses on patient enrolment; payment processes; and provides materials to use within your practice.
  • Detailed information on enrolment is available in section 4.3 of the Health Care Home handbook; and the Health Care Homes’ first consult and enrolment checklist, under resources for practices and ACCHS.
  • Call Precedence Healthcare for questions about the RST: 1300 236 638.
  • Call the Department of Human Services for questions about HPOS: 1800 222 032.
  • Call the Health Care Homes hotline (Department of Health): 1800 290 637 or email healthcarehomes@health.gov.au with queries about Health Care Homes.
  • Go to resources for practices and ACCHS for the handbook and other resources, or for information on ordering more patient resources.

Enrolling Health Care Home patients

Transcript of How to Enrol Patients (Text 3 KB)


For consumer information, go to the Health Care Homes for consumers' page.


1 AIHW data release on chronic disease (September 2016). 23 per cent of Australians have two or more of the eight selected chronic diseases in 2014-2015.